Terms and Conditions

Last Updated: August 13, 2026

These Terms and Conditions explain the rules that apply when you visit and use the Lamexa website or purchase products from our store. By using our website or placing an order, you agree to follow these Terms and Conditions and the other policies published on our website.

About Lamexa

Lamexa operates an online store offering wall clocks.

Business Name: Lamexa
Email: support@lamexa.shop
Chat Support: 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)
Business Address: 6 Elms Paddock, Little Stretton Church Stretton SY6 6RD, United Kingdom

Use of Our Website

You agree to use the Lamexa website for lawful purposes and in a way that does not interfere with the operation, security, or availability of the website.
You must not attempt to gain unauthorized access to the website, introduce malicious software, misuse website functionality, or use the website for fraudulent or unlawful activities.

Product Information

We make reasonable efforts to provide accurate product descriptions, images, specifications, and other product information.
However, product images may appear slightly different depending on your device, screen settings, lighting, or other display conditions. Customers should review the available product information before placing an order.

Product Availability

Product availability may change from time to time. If an item becomes unavailable after an order has been placed and we are unable to fulfil the order, we will contact the customer and provide information about the available options.

Prices

Prices displayed on the website are the prices applicable at the time of purchase unless otherwise stated.
Before completing an order, customers should review the product price, applicable shipping charge, and total order amount displayed at checkout.
Lamexa currently charges a £10 flat shipping rate for applicable orders. Orders of £90 or more qualify for free shipping. There are no additional shipping charges added to the standard shipping cost.

Payment

Lamexa accepts payments through Stripe.
Payment must be successfully completed before an order can proceed to processing. Payment authorization may depend on the customer’s payment provider, bank, card issuer, or payment-processing service.
Customers should not send full payment card details through email, chat, or other direct communication with Lamexa.

Order Acceptance

When you place an order, you are submitting a request to purchase the selected products.
An order confirmation means that we have received your order. Orders remain subject to product availability and our ability to fulfil the order.
If there is an issue that prevents us from fulfilling an order, we will contact the customer and explain the situation and any applicable next steps.

Shipping

Lamexa currently ships within the United Kingdom only.
Orders are shipped using Evri. Our standard processing time is 1–2 business days, followed by an estimated 3–4 business days of transit.
The estimated total delivery time is 4–6 business days. These are estimates rather than guaranteed delivery dates, and delivery may take longer due to circumstances outside our reasonable control, including carrier delays, weather, transportation issues, or incorrect delivery information.

Our order cut-off time is 3:00 PM (GMT+1), Monday to Friday. Orders placed after the cut-off time or on non-business days will generally be treated as received on the next applicable business day for processing purposes.

Order Cancellation

Customers may request cancellation within 1 day of placing an order.
Customers should contact Lamexa as soon as possible if they want to cancel an order. After the 1-day cancellation period, or once an order has entered processing or has already been dispatched, cancellation may no longer be possible.
If an order can no longer be cancelled, the customer may use the applicable return process after delivery, subject to our Returns & Refund Policy.

Returns and Refund

Lamexa accepts returns for both defective and non-defective products, subject to the conditions in our Returns & Refund Policy.
The return window is 25 days from the date the customer receives the order.
For reported damaged, defective, or incorrect products, customers must contact us and provide clear photographs or other requested evidence so that we can review the issue.
Returned products may be inspected. If a product was delivered correctly and in acceptable condition but is returned damaged, altered, misused, or materially different from its received condition, the return may not qualify for a refund.
Direct exchanges are not accepted.
For standard returns, the customer is responsible for return shipping costs. If Lamexa sent the wrong product or the product arrived damaged or defective and the issue is determined to be our responsibility, Lamexa will cover the applicable return-label cost.
There is no restocking fee (£0) for approved returns.
Approved refunds are generally processed within 8 business days after the applicable return has been received and approved. The time for the funds to appear in the customer’s account may vary depending on the payment provider or financial institution.

Customer Responsibility for Order Information

Customers are responsible for providing accurate and complete information when placing an order, including the delivery address and contact information.
If incorrect or incomplete information causes a delivery problem, the customer should contact Lamexa as soon as possible. Once an order has been dispatched, we cannot guarantee that delivery information can be changed.

Intellectual Property

Unless otherwise stated, content displayed on the Lamexa website, including text, product images, graphics, logos, and other website materials, may belong to Lamexa or its respective content providers.
You may not copy, reproduce, modify, distribute, publish, or commercially use website content without appropriate authorization.

Website Availability

We aim to keep the website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, or free from technical errors.
Website availability may occasionally be affected by maintenance, technical problems, hosting issues, security incidents, or circumstances outside our reasonable control.

Third-Party Services

Lamexa may use third-party services to support store operations, including payment processing and delivery services.
For example, payments are processed through Stripe and orders are shipped using Evri. Third-party services may operate according to their own terms, policies, and procedures.

Limitation of Responsibility

Lamexa will take reasonable steps to process orders, provide products as described, and assist customers with order-related issues.
However, Lamexa cannot be responsible for delays, interruptions, or problems caused by circumstances outside our reasonable control, such as carrier disruptions, severe weather, transportation issues, technical failures, or incorrect information supplied by the customer.
Nothing in these Terms and Conditions is intended to remove or limit any rights or protections that cannot legally be excluded under applicable law.

Applicable Law

These Terms and Conditions are intended to operate in accordance with applicable laws and regulations relevant to Lamexa’s business and customers in the United Kingdom.
Where applicable law provides customers with rights that cannot legally be excluded or restricted, those rights will continue to apply.

Changes to These Terms

Lamexa may update these Terms and Conditions when necessary to reflect changes to our store, services, policies, or applicable legal requirements.
The updated version will be published on this page with a revised Last Updated date. Customers should review the current version before placing an order.

Contact Us

If you have questions about these Terms and Conditions, an order, payment, shipping, cancellation, return, or refund, please contact us.