Shipping Policy

Last Updated: August 13, 2026

At Lamexa, we aim to provide clear and reliable shipping information for every order. We currently ship orders within the United Kingdom only. All applicable shipping charges, processing times, transit times, and delivery estimates are outlined below so you can understand what to expect after placing an order.

Shipping Coverage

Lamexa currently ships to addresses within the United Kingdom only. We do not currently offer shipping to locations outside the United Kingdom.

Shipping Charges

  • Standard shipping: £10 flat rate per order.
  • Orders of £90 or more qualify for free shipping.
  • There are no additional shipping charges added to the standard shipping cost shown at checkout.
  • Any applicable shipping charge will be clearly displayed during checkout before the order is completed.

Shipping Carrier

Orders are shipped using Evri. Once your order has been dispatched, the carrier will handle the transit and delivery of the package to the shipping address provided at checkout.

Order Cut-Off Time

Our order cut-off time is 3:00 PM (GMT+1), Monday to Friday.

  • Orders placed before 3:00 PM on a business day can enter processing on that business day.
  • Orders placed after 3:00 PM will be treated as being received on the next business day for processing purposes.
  • Orders placed on weekends or outside our business hours will be processed on the next applicable business day.

Processing Time

Orders generally require 1–2 business days to be processed before they are handed over to the shipping carrier. Processing includes receiving the order, checking the order details, preparing the product, and getting the package ready for dispatch.
Processing time does not include transit time after the package has been handed to Evri.

Transit Time

After dispatch, the estimated transit time is 3–4 business days. Transit time refers to the period during which the package is being transported by the shipping carrier.

Estimated Delivery Time

The estimated total delivery time is 4–6 business days, calculated from the applicable order processing period through carrier transit.
The estimated delivery timeframe is not a guaranteed delivery date. Actual delivery may vary due to circumstances such as carrier delays, severe weather, operational disruptions, incorrect or incomplete delivery information, or other circumstances outside Lamexa’s reasonable control.

Tracking Information

When tracking information is available for your order, it may be provided after the order has been dispatched. Customers should use the tracking information to follow the progress of their shipment and check for any delivery updates provided by Evri.

Late or Delayed Packages

Although we provide estimated delivery times, occasional delays can occur after an order has been dispatched. A package may arrive later than the estimated timeframe because of carrier operations, weather conditions, transportation issues, incorrect address information, or other unforeseen circumstances.
If your order has not arrived within the expected delivery timeframe, please contact our support team so we can review the available order and shipping information and assist you with the next appropriate steps.
A delivery delay does not automatically mean that an order has been lost. Where tracking information is available, we may use the carrier’s tracking information to help determine the current status of the package.

Incorrect or Incomplete Delivery Information

Customers are responsible for providing a complete and accurate shipping address when placing an order. If incorrect or incomplete information causes a delivery problem or delay, please contact Lamexa as soon as possible.
If an order has already been dispatched, we cannot guarantee that the delivery address can be changed. Any additional arrangements required because of incorrect information may depend on the carrier and the circumstances of the shipment.

Order Changes and Cancellations

Customers may request an order cancellation within 1 day of placing the order. Please contact us as soon as possible if you want to cancel an order.
After the 1-day cancellation period, or once an order has entered processing or has already been dispatched, cancellation may no longer be possible. If the order can no longer be cancelled, the applicable return policy may apply after delivery.

Contact Us About Shipping

If you have questions about your order, shipping status, delivery timeframe, or a delayed package, please contact us with your order details.

Business Name: Lamexa
Email: support@lamexa.shop
Chat Support: 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)
Business Address: 6 Elms Paddock, Little Stretton Church Stretton SY6 6RD, United Kingdom

We will review your request and provide assistance based on the available order and carrier information.

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