FAQs’s
Last Updated: August 13, 2026
General Questions
What does Lamexa sell?
Lamexa is an online store offering wall clocks for customers in the United Kingdom.
Where does Lamexa ship?
Lamexa currently ships within the United Kingdom only. We do not currently offer shipping outside the United Kingdom.
How can I contact Lamexa?
You can contact us by email at support@lamexa.shop or through our 24/7 chat support.
Our regular business hours are Monday–Friday, 9:00 AM–5:00 PM (GMT+1).
Ordering & Payment
What payment method does Lamexa accept?
Lamexa accepts payments through Stripe.
When is my payment processed?
Payment must be successfully completed during checkout before your order can proceed to processing.
Can I change or cancel my order?
You may request cancellation within 1 day of placing your order. Please contact us as soon as possible if you need to cancel.
Once an order has entered processing or has already been dispatched, cancellation may no longer be possible.
What should I do if I entered the wrong delivery address?
Contact Lamexa as soon as possible with your order details. We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.
Customers are responsible for providing accurate and complete delivery information at checkout.
Shipping & Delivery
How much does shipping cost?
Our standard shipping charge is a £10 flat rate.
Orders of £90 or more qualify for free shipping.
There are no additional shipping charges added to the standard shipping cost.
Which shipping carrier do you use?
We use Evri for shipping orders within the United Kingdom.
How long does delivery take?
Our estimated total delivery timeframe is 4–6 business days.
This includes:
- Processing: 1–2 business days
- Transit: 3–4 business days
The delivery timeframe is an estimate and is not a guaranteed delivery date.
What is your order cut-off time?
Our order cut-off time is 3:00 PM (GMT+1), Monday to Friday.
Orders placed after 3:00 PM are generally treated as being received on the next applicable business day for processing purposes. Orders placed on weekends or outside our business hours will also be processed on the next applicable business day.
What happens if my package is delayed?
Delivery times are estimates, and occasional delays can occur due to carrier operations, weather, transportation issues, incorrect delivery information, or other circumstances outside our reasonable control.
If your package has not arrived within the expected timeframe, contact us with your order details so we can review the available shipping information and assist you.
Will I receive tracking information?
When tracking information is available, it may be provided after your order has been dispatched. You can use the available tracking information to follow the progress of your shipment through Evri.
Returns
Do you accept returns?
Yes. Lamexa accepts returns for both defective and non-defective products, subject to our return conditions.
How long do I have to request a return?
You have 25 days from the date you receive your order to request a return.
Returns requested after the 25-day return window may not be accepted.
Can I return a product if it is not defective?
Yes. Non-defective products can be returned subject to the applicable return conditions.
The product should be returned in the condition in which it was received and should not have been damaged, altered, misused, or changed after delivery.
What should I do if my wall clock arrives damaged or defective?
Contact us as soon as possible and provide clear photographs showing the product and the damage or defect.
We may request additional information or photographs so that we can properly review the issue.
If we determine that the product arrived damaged or defective, or that Lamexa sent the wrong product, we will handle the matter according to our Returns & Refund Policy.
What happens if I receive the wrong product?
Contact us with your order details and provide clear photographs of the product received.
We will review the information and determine the appropriate next steps. If Lamexa sent the wrong product, the applicable return-label cost will be covered by Lamexa where a return is required.
Who pays for return shipping?
For standard returns, the customer is responsible for the return shipping cost.
If Lamexa sent the wrong product or the product arrived damaged or defective and the issue is determined to be our responsibility, Lamexa will cover the applicable return-label cost.
Do you offer direct exchanges?
No. Direct exchanges are not accepted.
If you want a different product, you should follow the applicable return process for the original order and place a new order separately where appropriate.
Is there a restocking fee?
No. Lamexa does not charge a restocking fee for approved returns.
Restocking fee: £0
Can I return an item after damaging it?
Returned products may be inspected.
If a product was delivered in acceptable condition but is returned damaged, altered, misused, or materially different from the condition in which it was received, the return may not qualify for a refund.
Refund
When will I receive my refund?
Approved refunds are generally processed within 8 business days after the applicable returned product has been received and the return has been approved.
The time for the money to appear in your account may vary depending on your payment provider or financial institution.
How will my refund be issued?
Approved refunds are generally issued to the original payment method used for the order.
What should I do if my refund is late?
If you have been notified that your refund has been processed but it has not appeared in your account, allow additional time for your payment provider or financial institution to complete its processing.
If the refund still has not appeared after the applicable timeframe, contact us at support@lamexa.shop with your order details so we can review the refund status.
Why can a refund take longer to appear?
Once Lamexa processes an approved refund, the time required for the funds to appear in your account can depend on the payment provider or financial institution. A delay in seeing the money in your account does not necessarily mean that the refund has not been processed.
Product Issues
Why do you ask for photographs when I report a product problem?
Photographs help us understand the reported issue and determine whether a product is damaged, defective, incorrect, or has another problem.
This allows us to review the situation before deciding the appropriate resolution.
What if I receive the correct product but it arrives damaged?
Contact us with your order details and clear photographs of the product and the damage.
We will review the information. If we determine that the product arrived damaged and a return is required, Lamexa will cover the applicable return-label cost.
What if I receive the correct product and it was not damaged when delivered, but it becomes damaged after use?
Returned products may be inspected. If the product was delivered in acceptable condition but was damaged, altered, or misused after delivery, the return may not qualify for a refund.
Customer Support
Is customer support available 24/7?
Yes. Lamexa provides 24/7 chat support.
Our regular business hours are Monday–Friday, 9:00 AM–5:00 PM (GMT+1). Requests that require detailed order or return review may be handled during our regular business hours.
What information should I provide when contacting support?
For order-related questions, provide your order number and relevant order details.
For damaged, defective, or incorrect products, also provide clear photographs showing the product and the reported issue.
How can I contact Lamexa?
You can contact us through:
Email: support@lamexa.shop
Chat Support: 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)
Business Address: 6 Elms Paddock, Little Stretton Church Stretton SY6 6RD, United Kingdom