Payment Policy
Last Updated: August 13, 2026
At Lamexa, we aim to make the payment process clear and straightforward. This Payment Policy explains the payment method available on our store, when payment is taken, and how payment-related issues are handled.
1. Accepted Payment Method
Lamexa currently accepts payments through Stripe.
Stripe processes the payment securely according to its applicable payment processing procedures. The payment options available to you through Stripe may depend on the payment methods supported for your transaction.
Payment at Checkout
Payment must be successfully completed during checkout before an order can be confirmed and processed.
Before completing your purchase, you should review your order details, including the products, quantities, shipping information, shipping charges, and total order amount.
Once payment has been successfully received, your order can proceed to our processing stage.
Order Confirmation
After a successful payment, you may receive an order confirmation containing relevant order information.An order confirmation indicates that your order has been received. It does not change the applicable processing, shipping, cancellation, return, or refund terms described in our other store policies.
Payment Security
Payment information is processed through Stripe’s payment infrastructure. Lamexa does not ask customers to send payment card details through email, chat, or other informal communication channels.
For your security, do not send your full card number, security code, password, or other sensitive payment information to Lamexa through email or chat.
Payment Issues
If a payment fails, is declined, or cannot be completed, you may need to check your payment details or use another payment method available through Stripe.
Lamexa cannot guarantee that every payment attempt will be approved because payment authorization may depend on your payment provider, bank, card issuer, or other payment-processing factors.
Incorrect Payment or Order Information
Customers are responsible for reviewing their order information before completing payment.
If you notice an issue with your order after payment, please contact Lamexa as soon as possible. Order changes or cancellations are subject to our 1-day cancellation period and may no longer be possible once an order has entered processing or has been dispatched.
Refund
Where a refund is approved under our Returns & Refund Policy, the refund will generally be processed to the original payment method used for the order.|
Approved refunds are generally processed within 8 business days after the applicable return has been received and approved. The time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.
Payment and Shipping Charges
Shipping charges are separate from the product price and are displayed during checkout.
Lamexa currently charges a £10 flat shipping rate for applicable orders. Orders of £90 or more qualify for free shipping. There are no additional shipping charges added to the standard shipping cost.
Contact Us
If you have a question about a payment, order charge, or refund, please contact us using the details below.
Business Name: Lamexa
Email: support@lamexa.shop
Chat Support: 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)
Business Address: 6 Elms Paddock, Little Stretton Church Stretton SY6 6RD, United Kingdom