Privacy Policy

Last Updated: August 13, 2026

Lamexa respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we may collect when you visit our website, place an order, contact us, or use our services, how we use that information, and the choices available to you.

1. Information We Collect

Depending on how you use our website, we may collect information such as:

Your name.
Billing and delivery address.
Email address.
Contact information provided when communicating with us.
Order details, including products purchased and order history.
Information you provide when requesting a return, refund, cancellation, or customer support.
Information provided in photographs or other evidence submitted when reporting a damaged, defective, or incorrect product.
Technical information relating to your use of our website, such as device or browser information, where collected by our website or service providers.

We only request information that is reasonably necessary for providing our products, processing orders, handling customer support, and operating our website.

2. Payment Information

Payments on Lamexa are processed through Stripe.
Payment information is handled through Stripe’s payment-processing infrastructure. We do not ask customers to provide full payment card details through email, chat, or other direct communications.
For information about how Stripe handles payment information, customers should also review Stripe’s applicable privacy terms.

3. How We Use Your Information

We may use personal information for purposes including:

Processing and fulfilling orders.
Delivering products to the address provided at checkout.
Communicating with you about your order.
Providing customer support.
Responding to questions and requests.
Processing cancellations, returns, and refunds.
Reviewing reports of damaged, defective, or incorrect products.
Managing and improving our website and store operations.
Detecting or preventing potentially fraudulent or unauthorized activity.
Keeping appropriate business and transaction records.
Meeting applicable legal or regulatory requirements.

Order and Delivery Information

When you place an order, we use the information necessary to process and deliver that order.
This may include your name, delivery address, contact details, order information, and information needed by our shipping provider to complete delivery.
Lamexa currently uses Evri for shipping within the United Kingdom. Information required to deliver an order may therefore be shared with the relevant shipping or service provider for the purpose of fulfilling the order.

Customer Support

If you contact Lamexa through email or our 24/7 chat support, we may retain information from the conversation so that we can respond to your request and maintain an appropriate record of customer support interactions.
If you contact us regarding a damaged, defective, or incorrect product, we may ask you to provide photographs or other information so that we can assess the issue and determine the appropriate resolution.

Returns, Refund and Cancellations

We may use information connected with your order to process return requests, refunds, and cancellations.
For example, if you report that a wall clock arrived damaged or defective, we may use yourorder information and photographs you provide to review the reported issue.
Information related to returns and refunds may be retained as part of our business records and to help us respond to future questions about the relevant transaction.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember certain preferences, understand website usage, and improve the user experience.
Some cookies may be necessary for the website to function properly, while others may be provided by third-party services used on the website.
Where applicable, you may be able to manage certain cookie preferences through your browser or the cookie controls provided on the website.

Sharing of Personal Information

We may share personal information with service providers where necessary to operate our store and provide services to you.
These may include:

Payment processing providers such as Stripe.
Shipping and delivery providers such as Evri.
Website, hosting, security, technical, or other service providers that help us operate the store.
Professional or legal advisers where reasonably necessary.
Government authorities or other parties where disclosure is required by applicable law.

We do not share personal information simply for unrelated purposes. Information is shared where reasonably necessary for operating the store, providing services, protecting the business and customers, or meeting legal obligations.

Data Security

We take reasonable steps to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure. Customers should also take reasonable steps to protect their own account and device information.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, managing returns and refunds, maintaining business records, resolving disputes, and meeting legal or accounting obligations.
The length of time information is retained may vary depending on the type of information and the reason it was collected.

Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, which can include requesting access to information we hold about you, asking for inaccurate information to be corrected, requesting deletion where applicable, or raising a concern about how your information is handled.
Certain rights may be subject to legal or operational limitations, including information that we are required to retain for legal, accounting, fraud-prevention, or other legitimate business purposes.
If you would like to make a privacy-related request, please contact us using the details below.

Children’s Privacy

Lamexa does not knowingly seek to collect personal information from children through the website. If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can review the situation and take appropriate steps where required.

Third-Party Services

Our website may rely on third-party services to process payments, deliver orders, provide technical functionality, or support website operations.
These third parties may process information according to their own privacy policies and applicable requirements. We recommend reviewing the privacy information of relevant third-party services where appropriate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.
When changes are made, the updated version will be posted on this page with a revised Last Updated date.

Contact Us

If you have questions about this Privacy Policy or how Lamexa handles personal information, please contact us.

Business Name: Lamexa
Email: support@lamexa.shop
Chat Support: 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)
Business Address: 6 Elms Paddock, Little Stretton Church Stretton SY6 6RD, United Kingdom