Returns & Refund Policy
Last Updated: August 13, 2026
At Lamexa, we want customers to have clear information about returning products and receiving refunds. We accept returns for both defective and non-defective products, subject to the conditions and process described below. Please review this policy before sending an item back.
Return Window
You may request a return within 25 days of receiving your order.
The return request should be made within this 25-day period. Returns requested after the 25-day return window may not be accepted.
Returns for Non-Defective Products
We accept returns for products that are not defective, provided they meet the applicable return conditions.
The product should be returned in its received condition, with all relevant parts, accessories, and packaging where applicable. The item should not have been damaged, altered, misused, or changed after delivery.
Before sending the product back, please contact Lamexa so we can provide the appropriate return instructions.
Returns for Defective or Damaged Products
If your wall clock arrives damaged, defective, or there is another issue with the product, please contact us as soon as possible after receiving your order.
To help us properly review the issue, you must provide clear photographs of the product and the problem when contacting us. Depending on the situation, we may also request additional information or photographs.
We will review the information provided to determine what happened and what resolution is appropriate.
If we determine that the product was delivered damaged, defective, or that Lamexa sent the wrong product, the return shipping label cost will be covered by Lamexa where a return is required.
Condition of Returned Products
Returned products may be inspected after they are received.
If a product was sent correctly and in acceptable condition but is returned damaged, altered, misused, or in a condition different from the condition in which it was received, the return may not qualify for a refund.
For example, if an item was delivered in good condition, but it is damaged by the customer before being returned, we may reject the return or reduce the refund where appropriate.
This inspection process is intended to ensure that returns are handled fairly and consistently.
Return Shipping Costs
For standard returns, including returns where the customer has changed their mind or no longer wants the product, the customer is responsible for the return shipping cost.
If Lamexa sent the wrong product or the product arrived damaged or defective, and we determine that the issue is the responsibility of Lamexa, Lamexa will cover the return label cost.
Please do not send a return without contacting us first, as we need to review the reason for the return and provide the appropriate instructions.
Direct Exchanges
Direct exchanges are not accepted.
If you want a different product, you should follow the applicable return process for the original order and place a new order separately, where appropriate.
Restocking Fee
Lamexa does not charge a restocking fee for approved returns.
Restocking fee: £0
Refund Process
Once a returned product has been received and, where applicable, inspected, we will determine whether the return meets the requirements of this policy.
If the return is approved, the applicable refund will be processed to the original payment method used for the order.
Refunds are generally processed within 8 business days after the return has been received and the return has been approved.
The time it takes for the refunded amount to appear in your account may also depend on your payment provider or financial institution.
Late or Delayed Refund
If you have been notified that your refund has been processed but the money has not yet appeared in your account, please allow the payment provider or financial institution additional processing time.
If the refund still has not appeared after the applicable timeframe, please contact Lamexa with your order details so we can review the refund status and provide the available information.
A delay in the refund appearing in your account does not necessarily mean that the refund has not been processed. Payment processing times can vary depending on the payment provider.
Items That Do Not Meet Return Conditions
A return may be rejected if:
- The return is requested after the 25-day return window.
- The product has been damaged, altered, or misused after delivery.
- The returned product is materially different from the product or condition originally received.
- Required information or photographs have not been provided when they are necessary to assess a reported defect or damage.
- The product does not meet the applicable return conditions described in this policy.
If a return is rejected, we will explain the reason based on the condition of the returned product and the information available to us.
How to Request a Return
Before returning any product, please contact Lamexa with:
- Your order details.
- The reason for requesting the return.
- Clear photographs of the product where relevant.
- Clear photographs showing any damage or defect if you are reporting an issue with the product.
We will review your request and provide the appropriate return instructions.
Please do not send products to our business address as a return unless we have provided instructions to do so.
Order Cancellation
Customers may request cancellation within 1 day of placing an order.
Please contact us as soon as possible if you want to cancel your order. After the 1-day cancellation period, or once an order has entered processing or has already been dispatched, cancellation may no longer be possible.
If an order can no longer be cancelled, you may use the applicable return process after delivery, subject to this Returns & Refund Policy.
Contact Us
If you have questions about a return, damaged product, defective product, refund, or delayed refund, please contact us.
Business Name: Lamexa
Email: support@lamexa.shop
Chat Support: 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)
Business Address: 6 Elms Paddock, Little Stretton Church Stretton SY6 6RD, United Kingdom
We will review each return request based on the information provided and the condition of the returned product, and we will communicate the applicable next steps clearly.